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POLICIES AND PROCEDURES

LEGAL

These terms and conditions apply to NIKHAAR JEWELS PVT LTD being used as NJPL intermittently. We can be reached at www.nikhaar.net In using the service of NJPL you are deemed to have accepted the 'Terms and Conditions' of the agreement listed below. NJPL RESERVES THE RIGHT TO CHANGE OR MODIFY ANY OF THESE TERMS AND CONDITIONS OR ANY POLICY OR GUIDELINE OF THE SITE AT ANY TIME, AND IN ITS SOLE DISCRETION. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of the Site.If you are not agreeable to the terms and conditions, we request you not to access this website.

You expressly agree to be bound by this Agreement, irrespective of whether You are a registered member or a visitor, by using the information, tools, features and functionality located on this website. As such, You agree to be bound by the terms and conditions detailed herein. The Company recommends that, irrespective of whether You are a visitor or a registered member who proposes to utilise the service provided by the Company, to carefully read all the terms and conditions as provided herein.

In the event that You are not legally permitted to enter into a contract or are, for some reason, either due to Your age or any other reason not permitted to enter into an Agreement, then You are not permitted to utilise the services provided by this website or enter into this Agreement. In the alternative, You could order products under other required supervision.

Your acceptance of this Agreement and utilisation of services implies that You expressly and implicitly represent to the Company that You are of the legal contracting age or operating under parental supervision and nothing will invalidate this Agreement. The Company has the right to bind You and/or your parents to this Agreement.

The Services made available on or through this website are not intended to be providing You with any nature of certification, guarantee or warranty or any professional advice and is merely information and guidance. By accessing, browsing and using this website, You agree and acknowledge that You understand this limited and restricted use, and agree that You will not rely on the information and materials contained in this website for any purposes except as is intended. You further agree that in all actual matters, You are ultimately responsible for determining Your specific requirements.

You are strictly prohibited from unauthorised use of our systems or this website, including but not limited to unauthorised entry into our systems, misuse of passwords, or misuse of any information posted on this website.

The Company, to the best of its knowledge, has displayed or attempts to display on the Website as accurately as is possible, colours of the Products that is displayed on the Website. However, the colours visible to You is solely dependent on Your monitor. Hence, no guarantee is provided by the Company regarding Your visibility of the colours on the Website. we make every attempt to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.

Data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. If a product‘s listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without prior notice. We apologize for any inconvenience that this may cause. We do not negotiate prices on our products and all our prices are final.

The company does not provide any warranty or guarantee that the Product descriptions are accurate, complete, reliable, current, or error-free. If a Product offered by the Website is not as described, the Company will only be liable to refund the full amount of the purchase subject to the product being returned in an unused, unsoiled and resale condition.

Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards and BIS (Bureau of Indian Standards) regulations,NJPL states that product total weight in all purchases may vary 0.05 grams from stated weight.

On the Site, we may provide the measurement of our products based on our manufacturing specifications. Slight tolerances may be accounted for based on finishing during the manufacturing.

For diamond jewellery set with multiple shape and size, we provide the minimum total carat weight for the piece. Color and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated.

PAN CARD proof is mandatory for orders above Rs. 200,000. Order will be cancelled if the customer fails to produce the same.

Mostly all of our jewellery is custom made by our goldsmiths, therefore, please allow up to minimum 14 - 21 working days for the jewellery (depending on the type of jewellery) to be dispatched after receiving cleared payments. The delivery date mentioned on the website is a tentative date based on major cities and primary locations. Deliveries to suburban areas and interiors of India may take more time.

  • Products are shipped post receipt of full payment against the order
  • We make sure that all the parcels are perfectly boxed and wrapped with security tapes when they are dispatched from our order-processing unit. However, we cannot ensure the handling and damage caused in transit, if any, by courier companies before reaching you. We urge you, therefore, to NOT accept any damaged or tampered shipments as it will then be the responsibility of the recipient in case any product is missing.
  • We urge you to prepare a video of the unboxing of your shipment for security purposes.
Delivery Location:
  • Orders can be delivered to only Residential and Commercial Locations The delivery of the orders cannot be made to any public places like Malls, Hotels, Restaurants, Hostels or nearby streets etc.
  • If at all the recipient is unavailable during the time of delivery, the Courier Company will make 3 attempts to deliver the product. In case the recipient is still not reachable/ available, the same will be returned to our office from where the product has been dispatched. Reshipping charges henceforth will be borne by the client
  • We will not be responsible for orders collected directly from the delivery hub or anywhere outside the delivery address
Shipment Tracking:
  • Shipping is absolutely free to all locations across India at the Pin-codes mentioned
  • We have partnered with top shipping experts like BVC logistics who we believe are our "partners in customer commitment."
  • Once your order has been shipped, you will receive an e-mail from NJPL containing your tracking number and a link to the website's order-tracking page. You can also check the status of your order once it has been shipped by visiting the website of our logistics partner and following the instructions by using your tracking number. Your tracking number can be found in the e-mail confirming shipment of your order or within the Order Status page on www.nikhaar.net
Recipient Identification:
  • Customers will have to enter the correct details of the Consignee / Recipient Name (as it is stated in their photo identification that is approved by the Government) with complete Address, nearby landmark, pin code and contact number for hassle-free delivery.
  • For your protection, all orders require a signature upon delivery, regardless of any signature waiver on file.
  • In case of purchases of Gold coins/Bars the name on the Card used for making the payment, the Photo ID of the cardholder & the buyers' name mentioned in the order should be the same.
  • We require the Photo ID proof (soft copy) to be sent to us for all gold coins/bars that are set for delivery at NJPL. The order will be processed only after the ID proof is received.
  • In a case where a card has been used to make the payment but does not belong to the purchaser, the photo ID of both the cardholder and the non-card holder will have to be submitted.
  • Following Identity proofs will be accepted:
  • Passport
  • PAN Card
  • Driving License
  • Voters ID
  • Aadhar Card

For any customer request that entails handing over the parcel or delivery to a third person, an email confirmation for the same will be required from the buyer for the authorization of the person in question, along with his/her photo ID.

7 Day Exchange and Money Back policy:

NJPL offers a hassle-free 7 day exchange and money back policy. If for any reason you are not satisfied with the product, we will happily provide you with a 100% Exchange or refund on the Invoice value. You can return any of our products except for Non Exchangeable products and Gold Coins within 7 days of receiving the product. The value of the product being returned should not exceed Rs.1, 00,000/-. Anything above Rs 1 lakh should be exchanged at the store

Lifetime Exchange:

NJPL offers Lifetime Exchange for all products. If at any point of time you want to Exchange or Upgrade the product, we will happily offer you with an Exchange as below:

  • Jewellery products consisting of studded Diamonds having

Diamonds (20 cents & above): 100% exchange/upgrade of diamond value on same shape/size. The refund value of the solitaire will be decided at the time of resale/refund depending on the prevailing market value. It should be accompanied with Invoice & original certificate

Diamonds below 20 cents : 100 % of diamond value on exchange/ upgrade & 85% of diamond value on the sold rate for resale/refund

Uncut diamonds : 100% of diamond value on exchange/upgrade subject to same shape & size 85% fo diamond value on SOLD rate for resale/refund

The gold in any studded/plain gold product or gold coins will be taken as per the day’s buying price in both exchange/refund after the removal of stones/enamel etc.

  • In all cases, the current market value determined by NJPL will be FINAL.
How to Return/Exchange a product?:

To return a product, follow our three step process:

1. Get your return Authorization Code

Call our customer service executive at 9448488080 or email at nikhaar@gmail.com and you will be given a Return Authorization Code and a Return Kit would be sent to your address.

2. Pack Your Product

Pack your product securely along with the invoice and certificate that was delivered with the product. If the certificate is not returned, you may be liable for the cost of re-certification.

3. Ship your Package

We recommend contacting our Customer Service team to receive assistance and suggested methods to return your purchase. Handover the securely packed item with the return address label and the shipping declaration to the logistic person. Once your returned item is received our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized (by a jeweller other than NJPL), or damaged cannot be accepted for 100%return. NJPL Reserves the rights to refund and refund can be claimed only if you satisfy the following conditions:

The exchange, return and money back policies are subject to terms & conditions as mentioned below.

  • Customized Jewellery which includes personalized/engraved products /ordered in line with specific instructions from Customer is not eligible for return/money back. Gold Coins are eligible for money back only at our stores.
  • You will receive complimentary return shipping for all eligible products for return/money back within the 7 Day Exchange policy (Online). Shipping charges for all other returns/exchange/money back is subject shall be borne by Customer.
  • Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all returns/exchange/money back within the 7 Day period. Submission of Invoice shall be compulsory for all Exchange/Money back after the 7 Day Exchange Period.
  • In case the customer cannot produce the original certificate ,NJPL will send the diamond to the Lab for recertification. The shipping cost and the cost of certification shall be borne by the customer.
  • The return/money back amount will be as determined by our team at NJPL In case, any Coupon, Discount or Promo Codes are used during the original purchase, the amount will be reduced by the amount equivalent to the Coupon, Discount or Promo Codes.
  • For all Money Back transaction
  • In case of Money back, the payment shall be made by way of an account payee cheque within 7 days of receipt of product along with Certificate and Invoice subject to quality confirmation and acceptance. In case of a refund on 7 Day Money-Back, payment of the refund amount shall be done via online bank transfer to the customer's bank account within 10 days of receipt of the product.
  • NJPL reserves the right to change the exchange/money back price of the product based on the Quality Inspection.
  • In case of exchange, the customer will have to pay the difference between the new product chosen and the valuation of the old product before dispatch.
  • For the 7 day Exchange/Return policy, if the product is purchased at a discounted price under any promotion, then NJPL will only refund the discounted price as per the invoice.
  • The customer agrees not to dispute the decision made by NJPL and accept our decision regarding the returns policy.
  • Disputes of any nature will come under BANGALORE-India jurisdiction. In case the exchanged value is lesser than the value of the old product, the difference will be refunded in case of a 7 Day exchange, but if it's a Lifetime Exchange then the difference will be held as a credit for future purchase.

The Company knows that You care about how information about You is used and shared, and we appreciate Your trust that we will do so carefully and sensibly. We let You retain as much control as possible over Your personal information. However, You may not visit and use our site at anytime without telling us who You are or revealing the required information about Yourself. To the Company, our most important asset is our relationship with You. We are committed to maintaining the confidentiality, integrity and security of any personal information about our users. We are proud of our privacy practices and the strength of our site security and want you to know how we protect Your information and use it to provide You with services. This notice describes our privacy policy. By visiting this website, You are accepting the practices described in this Privacy Policy.

(a) Collection of Information

We may collect personally identifiable information, such as names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. This information is only used to fulfil Your specific request, unless You give us permission to use it in another manner, for example to add You to one of our mailing lists.

(b) Cookie/Tracking Technology

The website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if You previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

(c) Distribution of Information

Any personally identifiable information You submit with the site will ONLY be disclosed to service providers who are linked to your request. We will not disclose, sell, share or in any way reveal Your information to any other third party. However, we may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud that has already taken place.

(d) Commitment to Data Security

Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow You to opt out of further mailings. In certain cases, specifically with regard to particular products, You might be required to provide Your credit or debit card details to the approved payment gateways while making the payment. In this regard You agree to provide correct and accurate credit/debit card details to the approved payment gateways to avail of services on the website. You shall not use the credit/debit card that is not lawfully owned by You, ie in any transaction, You must use Your own credit/debit card. The information provided by You will not be utilised or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of Your credit/debit card details. NJPL expressly disclaims all liabilities that may arise as a consequence of any unauthorised use of Your credit/debit card. Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, home, billing or other physical address or email address as well as any information associated with the foregoing. In addition to your contact information, we may collect information about your purchases, billing address, shipping address, gender, occupation, birthday, marital status, anniversary, interests, phone number or other contact information, and credit card information. We may combine the information you provide to us over time and we may combine such information with information that is publicly available, collected through data collection devices, and information that we receive from our partners, affiliates and other third parties.

We may use the information we collect about you to:

  • Facilitate your purchases and provide the services you request,
  • Confirm and track your order,
  • Respond to your inquiries and requests,
  • Compare and review your personal information for errors, omissions and accuracy,
  • Prevent and detect fraud or abuse,
  • Improve our Website, service, product offerings, marketing and promotional efforts, and overall customer experience,
  • Identify your product and service preferences,
  • Understand our customer demographics, preferences, interests, and behavior, and contact you (via email, postal mail, or telephone) regarding products and services that we believe may be of interest to you.
  • Share this Product to a friend. Using a NJPL form, you can send them product information. You and your friend's names and e-mail addresses are requested to ensure that your friend will know that you have requested that NJPL sends them an e-mail. The information we collect about you and your friend will be used in ways described in this privacy policy.

Privacy Contact Information

    • If You have any questions, concerns, or comments about our Privacy Policy, You may contact us using the information below:

HOURS: 8:00 AM TO 8:00 PM ALL DAYS

CALL: +91 94488080

WAHTSAPP: +91 9481232295

EMAIL: CUSTOMERCARE@NIKHAAR.NET