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These terms and conditions apply to NIKHAAR JEWELS PVT LTD being used as NJPL intermittently. We can be reached at www.nikhaar.net In using the service of NJPL you are deemed to have accepted the 'Terms and Conditions' of the agreement listed below. NJPL RESERVES THE RIGHT TO CHANGE OR MODIFY ANY OF THESE TERMS AND CONDITIONS OR ANY POLICY OR GUIDELINE OF THE SITE AT ANY TIME, AND IN ITS SOLE DISCRETION. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of the Site.If you are not agreeable to the terms and conditions, we request you not to access this website.
You expressly agree to be bound by this Agreement, irrespective of whether You are a registered member or a visitor, by using the information, tools, features and functionality located on this website. As such, You agree to be bound by the terms and conditions detailed herein. The Company recommends that, irrespective of whether You are a visitor or a registered member who proposes to utilise the service provided by the Company, to carefully read all the terms and conditions as provided herein.
In the event that You are not legally permitted to enter into a contract or are, for some reason, either due to Your age or any other reason not permitted to enter into an Agreement, then You are not permitted to utilise the services provided by this website or enter into this Agreement. In the alternative, You could order products under other required supervision.
Your acceptance of this Agreement and utilisation of services implies that You expressly and implicitly represent to the Company that You are of the legal contracting age or operating under parental supervision and nothing will invalidate this Agreement. The Company has the right to bind You and/or your parents to this Agreement.
The Services made available on or through this website are not intended to be providing You with any nature of certification, guarantee or warranty or any professional advice and is merely information and guidance. By accessing, browsing and using this website, You agree and acknowledge that You understand this limited and restricted use, and agree that You will not rely on the information and materials contained in this website for any purposes except as is intended. You further agree that in all actual matters, You are ultimately responsible for determining Your specific requirements.
You are strictly prohibited from unauthorised use of our systems or this website, including but not limited to unauthorised entry into our systems, misuse of passwords, or misuse of any information posted on this website.
The Company, to the best of its knowledge, has displayed or attempts to display on the Website as accurately as is possible, colours of the Products that is displayed on the Website. However, the colours visible to You is solely dependent on Your monitor. Hence, no guarantee is provided by the Company regarding Your visibility of the colours on the Website. we make every attempt to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.
Data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. If a product‘s listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without prior notice. We apologize for any inconvenience that this may cause. We do not negotiate prices on our products and all our prices are final.
The company does not provide any warranty or guarantee that the Product descriptions are accurate, complete, reliable, current, or error-free. If a Product offered by the Website is not as described, the Company will only be liable to refund the full amount of the purchase subject to the product being returned in an unused, unsoiled and resale condition.
Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards and BIS (Bureau of Indian Standards) regulations,NJPL states that product total weight in all purchases may vary 0.05 grams from stated weight.
On the Site, we may provide the measurement of our products based on our manufacturing specifications. Slight tolerances may be accounted for based on finishing during the manufacturing.
For diamond jewellery set with multiple shape and size, we provide the minimum total carat weight for the piece. Color and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated.
PAN CARD proof is mandatory for orders above Rs. 200,000. Order will be cancelled if the customer fails to produce the same.
Mostly all of our jewellery is custom made by our goldsmiths, therefore, please allow up to minimum 14 - 21 working days for the jewellery (depending on the type of jewellery) to be dispatched after receiving cleared payments. The delivery date mentioned on the website is a tentative date based on major cities and primary locations. Deliveries to suburban areas and interiors of India may take more time.
For any customer request that entails handing over the parcel or delivery to a third person, an email confirmation for the same will be required from the buyer for the authorization of the person in question, along with his/her photo ID.
NJPL offers a hassle-free 7 day exchange and money back policy. If for any reason you are not satisfied with the product, we will happily provide you with a 100% Exchange or refund on the Invoice value. You can return any of our products except for Non Exchangeable products and Gold Coins within 7 days of receiving the product. The value of the product being returned should not exceed Rs.1, 00,000/-. Anything above Rs 1 lakh should be exchanged at the store
NJPL offers Lifetime Exchange for all products. If at any point of time you want to Exchange or Upgrade the product, we will happily offer you with an Exchange as below:
Diamonds (20 cents & above): 100% exchange/upgrade of diamond value on same shape/size. The refund value of the solitaire will be decided at the time of resale/refund depending on the prevailing market value. It should be accompanied with Invoice & original certificate
Diamonds below 20 cents : 100 % of diamond value on exchange/ upgrade & 85% of diamond value on the sold rate for resale/refund
Uncut diamonds : 100% of diamond value on exchange/upgrade subject to same shape & size 85% fo diamond value on SOLD rate for resale/refund
The gold in any studded/plain gold product or gold coins will be taken as per the day’s buying price in both exchange/refund after the removal of stones/enamel etc.
To return a product, follow our three step process:
1. Get your return Authorization Code
Call our customer service executive at 9448488080 or email at email@example.com and you will be given a Return Authorization Code and a Return Kit would be sent to your address.
2. Pack Your Product
Pack your product securely along with the invoice and certificate that was delivered with the product. If the certificate is not returned, you may be liable for the cost of re-certification.
3. Ship your Package
We recommend contacting our Customer Service team to receive assistance and suggested methods to return your purchase. Handover the securely packed item with the return address label and the shipping declaration to the logistic person. Once your returned item is received our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized (by a jeweller other than NJPL), or damaged cannot be accepted for 100%return. NJPL Reserves the rights to refund and refund can be claimed only if you satisfy the following conditions:
The exchange, return and money back policies are subject to terms & conditions as mentioned below.
We may collect personally identifiable information, such as names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. This information is only used to fulfil Your specific request, unless You give us permission to use it in another manner, for example to add You to one of our mailing lists.
The website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if You previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Any personally identifiable information You submit with the site will ONLY be disclosed to service providers who are linked to your request. We will not disclose, sell, share or in any way reveal Your information to any other third party. However, we may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud that has already taken place.
Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow You to opt out of further mailings. In certain cases, specifically with regard to particular products, You might be required to provide Your credit or debit card details to the approved payment gateways while making the payment. In this regard You agree to provide correct and accurate credit/debit card details to the approved payment gateways to avail of services on the website. You shall not use the credit/debit card that is not lawfully owned by You, ie in any transaction, You must use Your own credit/debit card. The information provided by You will not be utilised or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of Your credit/debit card details. NJPL expressly disclaims all liabilities that may arise as a consequence of any unauthorised use of Your credit/debit card. Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, home, billing or other physical address or email address as well as any information associated with the foregoing. In addition to your contact information, we may collect information about your purchases, billing address, shipping address, gender, occupation, birthday, marital status, anniversary, interests, phone number or other contact information, and credit card information. We may combine the information you provide to us over time and we may combine such information with information that is publicly available, collected through data collection devices, and information that we receive from our partners, affiliates and other third parties.
We may use the information we collect about you to:
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